Information about us

We operate the website https://www.Firstforsheds.com. Our company name is Firstforsheds Ltd, a company registered in the United Kingdom with our registered office at Glasgort Road, Aghadowey, Coleraine BT51 4AF.

Application of these terms and conditions

These are the terms and conditions which apply when we supply product(s) to you and to all orders placed on our Internet shop https://www.Firstforsheds.com or over the telephone, by you acting as a consumer.

These terms and conditions together with the documents (such as the Order Confirmation) referred to in it, tells you the terms and conditions on which we supply any of the Goods or services linked to buying the Goods listed on our website to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site or by telephone.

You should understand that by ordering either online or by telephone, you agree to be bound by these terms and conditions. Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our site or by telephone.

How the contract is formed

Your order constitutes an offer to us to buy Goods and services linked to buying the Goods. All orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. Our acceptance of your order will take place when we email you to accept your order.

When purchasing goods via the online shop, the goods you intend to purchase are placed in the virtual “shopping cart”. You can view and access your virtual “shopping cart” at any time and on each page of the website and can make changes to your existing “shopping cart.” Once you have decided to purchase the product(s) in your shopping cart you can enter your personal details, select the method of payment and select the shipping conditions.

When purchasing goods via telephone, the advisor will discuss the goods you wish to purchase along with the billing and delivery details. The advisor will then take your payment details and proceed to place your order.

We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.

We have the right to revise and amend these terms and conditions at any time.

Product specification

Any photographs, models, samples, drawings, sizes and/or product description or advertising we issue, and any illustrations contained in our catalogues, brochures, emails or on our website are produced solely to provide you with an approximate idea of the goods they describe and/or are representative of the finished product. All goods are manufactured within the standard industry measurement tolerances.

Your order is unique to you and will be supplied in accordance with the instructions and specification as detailed in our Order Confirmation and product details pages. Product image colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. The colour of the shed can also vary in different lighting and weather conditions. Exposure to sun light can also change the colour of the shed.

It should also be noted that the exact size dimensions of timber components cannot be guaranteed due to the natural variance of this material depending on its surroundings and climate. We allow a manufacturing tolerance of 1-2mm.

Occasionally we may supply goods with minor differences in specification due to circumstances beyond our reasonable control. Should this be the case any differences will result in the goods being of an equal or improved standard, and it will not affect your rights under the law, and the quality coding and guarantee will continue to apply.

Customer Images – We reserve the right to approve, disapprove or display any customer image at our own discretion. Use of customer images includes but is not limited to marketing and promotional purposes both electronic and print, customer and product galleries online, and various social media outlets.

Prices and shipping costs

All prices shown on our website are in £ Sterling and are inclusive of VAT at the current rate, where applicable. The prices stated on the order page when you placed your order are the final prices. They include all price components including all applicable taxes. Only in the case of cross-border delivery can additional taxes and/or duties (e.g. duties) be required by the buyer for payment, to the responsible customs and tax authorities.

Payment

We accept payment by credit or debit cards registered to a UK or Republic of Ireland address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

Online orders can also be paid via PayPal.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you consent to such checks being made.

Delivery

We use a third-party courier to perform our deliveries and will aim to deliver the product(s) to you on the day you specified when placing the order (sheds) or the date agreed with the courier (cabins). If you provided us with a mobile number, the courier may send you a text on the morning of the delivery with an approximate arrival time slot. Tracking information is not guaranteed.

We are not responsible for delays outside of our control. If the supply of the product(s) is delayed by an event outside our control, then we will contact you as soon as possible to let you know. We will take steps to minimise the effect of the delay. If the courier fails to inform us of an issue, we may not be able to inform you. Provided we do this where possible, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product(s)s you have paid for but not received.

In the case of the non-availability of goods a possible advance payment will be refunded without delay.

The product(s) will be your responsibility from the time we deliver the product(s) to the delivery address provided to us. This applies if you have requested the goods be left without anyone being present.

The shed delivery will arrive on a pallet and is unloaded off the delivery vehicle via a tail lift and pallet truck. Therefore, the delivery driver will be unable to take it much further than the pavement / driveway, depending on access. The cabin delivery will arrive as 2 packs are a HIAB is used to offload the goods. Where the delivery is made is down to the delivery driver’s discretion in both instances, and we cannot guarantee delivery beyond kerbside.

All deliveries must be signed for unless otherwise agreed. If we attempt delivery on the agreed date, and cannot deliver due to no-one being in and there being nowhere suitable (kerbside) to leave the goods, or if the goods are refused, re-delivery charges may apply. If you do not accept the product(s) from us as arranged, or if, after failed delivery to you, we are unable to re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery we may end the contract and claim for any loss caused by your refusal to take delivery. If you are in default of acceptance, we reserve the right to sell the goods to a third party or to hold you liable for any loss.

We recommend that you do not dispose of your existing garden building until the new one has been delivered. We recommend that you do not arrange for an installer to arrive the same day as delivery, as delivery can arrive any time between 8am and 6pm. We also advise checking all components prior to booking installation. Please note we cannot be held liable for consequential losses if this advice is not followed.

We deliver only to the ground floor (kerb) of any house/apartment block, except when arranged and agreed separately within the Order and confirmed in the Order Confirmation.

Unfortunately, we are unable to cover consequential loss for a delivery failure. Our delivery success rate is very high, but if a delivery fails then we are unable to compensate for this or any subsequent losses incurred.

Goods are despatched several days prior to your chosen delivery date; we therefore need 7 working days’ notice for any changes to the order/delivery information for our sheds and would need to be notified within two weeks of purchase for our log cabins. Changes may not be possible, and charges may apply. If your order is bespoke, it cannot be cancelled/altered once it has entered manufacturing.

Title and Risk

The Goods will be your responsibility from the time of delivery.

Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.

Your rights to end the contract

You have the right to cancel this Contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires:

physical possession of the Products, or
in the case of a Contract relating to multiple Products ordered by you in one order and delivered separately, physical possession of the last Product, or
in the case of a Contract relating to delivery of a Product consisting of multiple lots or pieces, physical possession of the last lot or piece.
To exercise the right to cancel, you must inform us in writing by emailing us at info@Firstforsheds.co.uk or by writing to us at First for Sheds, Glasgort Road, Aghadowey, Coleraine BT51 4AF

The law says that you are responsible for proving that you cancelled the Contract, so to avoid disputes, it is a good idea to use a traceable method of posting or set a read receipt on your email.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

No fuss, free returns / cancellations

If First for is not for you and you’d like to return your shed within 14 days of delivery, then we will collect the item from you without charging a collection fee. All we ask is that you do not unpack the shed or take the shed off the pallet. You will be able to see the shed panels on the pallet if you want to double check the quality of the shed panels. You need to notify us at hello@Firstforsheds.com of your wish to cancel your order within this time period.

If you have unpacked the shed or taken the shed off the pallet, then you can still return the product to us but you will have to cover the cost of returning the item. This will either need to be arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or repacking and securing the goods back onto the pallet and we can arrange a pallet delivery for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.  Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded.

If you are looking to return one of our log cabins we would need to be notified within 14 days of delivery. There may be a charge to collect the log cabin and we ask that you do not unpack your components prior to collection.

If you have unpacked the cabin, then you can still return the product to us providing it has not been installed and is within 14 days of delivery, but you will have to cover the cost of returning the item and re-packing it. This will either need to be arranging the delivery yourself (to our manufacturing unit in West Yorkshire) or repacking and securing the goods and we may be able to arrange a delivery for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case we will not profit from any courier charges but simply pass on the cost we receive to you.

Once your item has been returned, it will be checked to ensure it is complete and in a resalable condition. If we deem that the product is not in a resalable condition, we shall deduct a reasonable amount to cover any costs to use or return them to you.

Where a refund is to be paid, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will not accept a return for a bespoke log cabin unless it is damaged or faulty (and in this instance we would offer replacement components). A full refund will not be offered for bespoke cabins.

Restrictions on rights to cancel

If you have assembled, painted, modified or customised the product in any way, then we will not accept a cancellation or return.

If you have ordered a bespoke building, no refund can be offered once this has entered manufacturing.

Problems with the products

We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get an immediate refund.
Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
If you wish to exercise your legal rights to reject products you must either return them to us [or allow us to collect them from you].

We ask you to inspect the goods upon receipt and notify us as soon as possible if they are damaged or do not comply with any of the contract. Where a claim of defect or damage is made, if goods are in the condition as received (not assembled, painted, treated, or altered in any way) we will supply/replace/repair any necessary parts to complete your agreed initial purchase. Issues with your products must be reported within 30 days of receiving delivery.

Once confirmation of required replacement parts is confirmed by both parties, these can be despatched within 1-2 working days via courier for shed components or small cabin components. Larger cabin components will need to be scheduled and delivered by the courier and may take several weeks to arrive.

It should be noted that timber is a natural product and prone to changes in appearance, including some movement and the occurrence of small knot holes or splits in extreme temperatures and weather conditions. Any splits, knots or similar visual imperfections in the timber will not affect the structural integrity of the product in any way, are not considered to be damage, and do not render the product unfit for purpose. Whilst every effort is made to hand pick timber without visible knotholes or splits there may be occasions where timber is selected in good faith that contains what appears to be a solid knot. Over the course of time / during movement of the product etc it may occur that these small knot holes are then dislodged from the timber leaving a small knot or crack. Unfortunately, we cannot be held responsible for this maturing of the product.

We do request for photographic evidence of any defects, and if the product has been re-packaged and palletised for return. This can be emailed to hello@Firstforsheds.com.

Limitation of liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product(s)s.

We are not liable for business losses. We only supply the product(s)s for domestic and private use. If you use the product(s)s for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10 Year Guarantee

Every shed purchased on the First forSheds.com website or through an approved First for retailer comes with our free 10 year guarantee on the timber. For terms and conditions on our 10 year guarantee please click here.

Please note: any guarantee offered does not cover the products against timber splits or warping. These are natural characteristics of the products and not defects and neither will these circumstances be accepted as a valid reason for the cancellation of an order, as this can occur naturally over time.

Data Protection

We are a registered data controller for the purposes of the Data Protection Act 1998 (the “Act”) and we will comply with the statutory requirements imposed on us to keep your personal data confidential and secure. We are fully compliant with the Act.

Telephone conversations with us may be recorded for the purposes of monitoring customer service standards and for security.

Your information (or the information of the nominated adult) will be used to process your Order, deliver your Goods and/or to handle any claims made under the guarantee.

Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action

(b) civil commotion, riot, invasion, piracy, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) inclement weather, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between ourselves forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods.

Transfer of rights and obligations

You may not transfer any of your rights or obligations under these terms and conditions to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these terms and conditions to another organisation, but this will not affect your rights under these terms and conditions.